Shipping & Delivery
- We offer shipping as follows:
- Free Shipping on orders over $99 ( most countries)
- There might be an international transaction fee charged by third party when place an order.
- Custom / Tax / Duty is customer's responsibility to deal with it and pay the respective duty / tax in their country. We are not responsible for any custom / tax / duty.
- Customers from Germany, Italy, & Brazil require tax number for their shipment to be processed smoothly.
- We do not accept PO Box addresses.
- The shipping takes around 4 to 12 business days and we will email you once your shipment is picked by carrier.
- Please bear in mind that there could be unavoidable delays from Shipping carrier due to uncontrolled factors such as COVID-19 and any-other.
Returns/ Cancel Policy
It is important that you check your order or items upon receipt and always before you use. If any errors or issues arise then these need to be reported to us immediately so we can investigate.
RIGHT TO CANCEL
You have the right to cancel the order within 1 day after you place the order or if your order is not shipped out yet. Please email us to check the status of parcel first and we will email you back as quickly as we can.
NOTE: 10% cancellation fee will be deducted from your payment.
RIGHT TO RETURN
We accept a return if we sent you the wrong item or if the item is faulty. Please contact our customer service team to arrange your return. We will need to know your order number, the item you want to return and the reason for return. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Lost Parcels Policy
There are times when your parcel is either delivered to the wrong address or it is lost by shipping carrier. Please contact us immediately for any such situation and follow these guidelines:
If your tracking shows delivered and you did not get the shipment yet, first of all please check your mailbox, porch, surrounding area of your delivery box. If you still cannot find your parcel please contact DHL immediately, file a claim and send us the case number so we can start your claim with the shipping carrier i.e. DHL, FedEx or UPS.
DHL, FedEx and UPS takes around 15-20 days to fulfill your claim of lost parcels.
DHL, FedEx and UPS only allow claim for shipments reported lost within 1 month after tracking shows delivered. After 1 month these shipping carriers don't entertain any claim, thus we even cannot do anything, so please contact us at your earliest in case your tracking shows delivered and you didn't get the parcel yet.